Question 1

What types of businesses do you provide IT support for?

Accepted Answer

We offer IT services for organizations of all sizes—from small offices to large enterprises—across industries such as healthcare, law, retail, manufacturing, and education. Our solutions are customized to match each client’s workflow and technology needs.

Question 2

Do you provide 24/7 technical support in Ottawa?

Accepted Answer

Yes. Our Ottawa-based helpdesk operates 24/7, offering remote and on-site technical support. Whether it’s network downtime, email issues, or cybersecurity threats, our team responds quickly to keep your systems running smoothly.

Question 3

What’s included in your managed IT services?

Accepted Answer

Our managed services include network monitoring, data backups, cybersecurity protection, hardware and software maintenance, and cloud solutions. We proactively detect and fix issues before they affect your business.

Question 4

Can you help protect my business from cyberattacks and data loss?

Accepted Answer

Absolutely. We implement advanced firewalls, antivirus systems, secure backups, and real-time monitoring to prevent malware, phishing, and ransomware attacks—ensuring your company data remains safe and recoverable.

Question 5

How quickly can you respond to technical issues?

Accepted Answer

Response times vary by the service plan you choose, but most issues are addressed within minutes via remote support. For urgent on-site requests in Ottawa, our technicians can be dispatched the same day.

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