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Last Updated on April 9, 2024 by Symple IT Solutions


As a business owner or manager, it is crucial to make smart choices for your business and stay up to date with the market.

One of the key aspects of running a successful business is ensuring that your technology is always available and operational.

However, what happens when your network crashes, your email goes down, or your users get a virus? This is when your business and staff need you the most.

A quick comparison of the benefits of managed IT services versus traditional IT support methods:

Aspect Managed IT Services Traditional IT Support
Availability 24/7 help desk support Limited availability; may need to wait for engineer
Threat Detection Real-time monitoring for proactive threat detection Reactive approach; addressing issues after they occur
Preventative Measures Proactive problem prevention strategies Reactive problem-solving
Cost Structure Fixed monthly fee for unlimited support Variable costs for each incident
Overall Approach Proactive management of IT systems Reactive response to IT issues
Expertise Specialist IT partner with dedicated focus on your systems External contractor may have limited familiarity
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This table provides a clear comparison between managed IT services and traditional IT support, highlighting the advantages of choosing a managed services approach. It can help readers quickly understand the benefits and make an informed decision about their IT support strategy.

The Challenges of IT Issues

If you don’t have a contract in place with an IT provider, dealing with these incidents can be challenging. You might try to fix the problem yourself, relying on someone in your team who knows a little about IT. However, this approach can often make the problem worse and lead to further time and money loss. Alternatively, you could seek help from an external IT contractor, but you’ll likely have to wait for an engineer to come out and learn your IT system. Since the engineer is unfamiliar with your systems, they may only patch the symptom and not fix the underlying problem.

The Cost of Downtime

Not having the budget for internal IT resources or expensive emergency support can leave your business out of action for days or even longer. The longer your systems are down, the more money you lose. This is where a monthly IT managed service plan can make a significant difference. By taking a proactive approach to tackling IT problems, you can reduce the risk of downtime and potentially save significant costs.

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The Benefits of Managed IT Services

When you sign up for a managed IT services plan, you gain the expertise of a specialist IT partner who will monitor, maintain, and support your IT systems at a fixed price per month. This proactive management ensures that your IT environment is taken care of as if it were their own. Here are some of the key benefits of managed IT services:

  • 24/7 Availability: With a dedicated help desk, your staff will have access to IT support whenever they need it.
  • Real-Time Threat Detection: Through remote monitoring, your computer systems are scanned every minute of every day. This allows for the identification and reporting of threats in real time, often before they become significant problems for your business.
  • Preventative Measures: By implementing a managed IT services plan, you can start preventing problems before they arise. This proactive approach helps to minimize downtime and ensures that your business operations run smoothly.
  • Fixed Monthly Fee: With a convenient flat monthly fee, you have unlimited access to IT support. This eliminates the worry of unexpected costs and allows for better budgeting and planning.
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In today’s fast-paced business environment, having reliable and efficient IT systems is essential. By investing in managed IT services, you can ensure that your technology is always available and operational.

With proactive monitoring, preventative measures, and unlimited IT support, you can minimize downtime, reduce costs, and empower your staff to do their best.

Don’t let IT issues hold your business back – choose managed IT services and experience the benefits of a reliable and always available IT team.

At Symple, we are committed to enhancing businesses through technology. Contact us today to learn more about our Ottawa managed IT services offering.