Last Updated on November 29, 2023 by Symple IT Solutions
Considering there’s a massive slew of managed cloud service providers currently working in the industry, finding the one that’s the best fit for your business’s technical and operational requirements can be like looking for a needle in a haystack. Hiring an in-house team of IT professionals may seem like a good idea at first, but there’s a lot at stake. You need the appropriate infrastructure, finances, and flexibility to make it work. When you hire managed cloud services in Ottawa, you can take advantage of a plethora of perks that benefit your business.
Here are a few factors to look for when hiring a cloud service provider for your business.
Experience and Skills at the Industry Level
Professional IT service providers in Ottawa should have a breadth of technical skills and knowledge to handle a wide range of cybersecurity situations. They should also have in-depth knowledge of various platforms and software that are used within the industry.
The Ottawa IT Support company that you hire to protect your business data should have the appropriate certifications and licenses in place. Their industry knowledge and experience level should align with the technological and security stipulations that your business requires.
Be sure to ask about their experience working within similar technological environments and how they’ve successfully mitigated cybersecurity threats in the past.
Remote Monitoring and Management System
Every modern business needs 24/7 IT monitoring to predict, prevent, and identify potential cybersecurity threats or attacks and stop them in their tracks.
Managed IT and cloud services in Ottawa to provide constant monitoring and maintenance for your e-commerce business platforms to mitigate potential data breaches and prevent malicious hackers from gaining access to your sensitive data. They also provide data backup services to restore any data that may have been compromised or lost in the midst of an attempted security breach.
Reputable References
If you plan to hire managed cloud services in Ottawa for your business, then it’s important to take the time to look into their references.
Compare and contrast how they’ve worked with other businesses with similar technological infrastructures and environments as yours. How have their services benefited those other businesses?
Reputable references reassure you that you’re making the right decision for your business.
Compliance Certifications
Platform and software compliance certifications are a standard component of offering professional managed IT services. Managed IT and cloud service providers should have several compliance certifications that permit them to work within a multitude of technological frameworks and infrastructures simultaneously.
Compliance accreditations are an ongoing endeavour that must be updated on a regular basis. They ensure that managed service providers follow recognized practices within industry standards. The following is a list of recognized compliances that managed cloud and IT services in Ottawa should have:
- HITRUST
- HIPAA
- PCI DSS
- SOC 1 and 2
- ISO 27001
Redundancies and Business Continuity
Unpredictable events such as natural disasters and data security breaches can occur at any time. It’s important to always expect the unexpected and have a backup plan in place to prepare for all kinds of events that can disrupt the ebb and flow of your business.
IT managers have robust security measures in place to protect and restore all of your sensitive and confidential data even when faced with natural disasters, geographical emergencies, or run-of-the-mill cybersecurity threats.
Business continuity should be the top priority when you hire managed cloud and IT services in Ottawa to monitor and secure your data.
Cloud Security
All e-commerce businesses, regardless of size and industry, need robust and comprehensive custom-tailored cloud security services that meet their needs.
After performing a complete audit of your existing online infrastructure, the IT company in Ottawa that you hire should be able to provide a clearly stated and flexible Cloud Service Level Agreement that outlines the degree of cloud security they’re able to offer at various price points.
As your business continues to evolve and grow over time, your IT requirements will, too. You need to know that your managed IT and cloud services provider will always have your back and be willing to adapt to your ever-changing cloud security requirements.
Billing Structure
Ask about the IT company’s billing structure so that you can prepare to make payments according to your contractual agreement. Some IT companies charge by the hour, which can get expensive considering you require 24/7 monitoring, fast response times, and constant availability from your outsourced managed service provider.
Reputable managed IT and cloud service providers typically charge a flat fee for specific services that your business needs rather than a general fee. This way, you only have to pay for the services you actually use and can save money.
The IT company should also provide you with a clear and easy-to-read invoice and billing schedule so you can organize your accounts payable department accordingly and stay on track with your payments. Flexible payment options such as monthly or bi-weekly increments should also be made available and agreed upon in advance according to your business needs.
HelpDesk and Onsite Availability Support
Setting up an appropriate IT infrastructure for any business is a complex process that requires a great deal of precision and care. But it’s not a one and done deal by any means.You’re going to need a little extra support such as troubleshooting, continuous data backup, firewall installation, and general management along the way.
When the time comes to hire managed cloud and IT services in Ottawa, ask about the level of HelpDesk and onsite availability you can expect to receive.
Call Us Today for Managed Cloud Services in Ottawa!
Symple IT Solutions has a strong commitment to offering exceptional customer support. Our team of IT and cloud experts have over 20 years of experience in the industry. We provide consistent and flexible on-demand IT solutions and services in Ottawa across the board. Whatever your IT requirements are, we guarantee that we can offer the right custom-tailored solutions to meet your business needs. Contact us today to learn more or to get a service quote!
